Refund policy

Return Policy

Thank you for shopping with us! At SEPTA7, we strive to ensure that you are completely satisfied with your purchase. Please read our return policy carefully:

General Return Policy

- Return Window: You have up to 30 days from the date of purchase to return items in their original condition.

- Condition of Items: Items must be unworn, unwashed, and in the same condition as when received, with all original tags and packaging intact.

- Proof of Purchase: A receipt or proof of purchase is required for all returns.

- Refund Method: Refunds will be issued to the original payment method within 7-10 business days after we receive and inspect the returned items.

- Shipping Costs: Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.

Custom Items

- Final Sale: Custom items are made to order and cannot be returned or exchanged. All sales of custom items are final.

Non-Returnable Items

- Gift cards

- Items marked as final sale

- Personal care items

Defective or Damaged Items

- If you receive a defective or damaged item, please contact us within 7 days of receiving your order. We will arrange for a replacement or refund, including return shipping costs.

Legal Requirements

- This return policy does not affect your statutory rights. If your items are faulty, you are entitled to a repair, replacement, or refund under the Consumer Rights Act 2015 (UK) or applicable consumer protection laws in your jurisdiction.

- We comply with all applicable laws regarding returns and exchanges.

To initiate a return, please contact our customer service team at admin@septa7.com with your order number and details of the item you wish to return.

Thank you for choosing SEPTA7. We appreciate your business and are here to assist you with any questions or concerns.

SEPTA7 reserves the right to update or modify this return policy at any time. Any changes will be posted on our website.